RESERVATIONS AND DEPOSITS
- We´ll respect your Reservation for a maximum of 48 hours, from the moment you receive the email confirmation. After that period of time Calendar will be open again.
- In order for us to confirm your booking, you must pay a reservation deposit. The required amount is 50% of total cost.
- You can pay the reservation deposit by Bank or Wire Transfer to the following Bank account:
QUEBRADA VERDE SPA
Banco de Chile
Cta. Cte. N.: 268-03918-06
- Please note that the booking will not be confirmed until QUEBRADA VERDE has received your deposit and you have received the booking confirmation by email from QUEBRADA VERDE.
- You are expected to pay the remaining amount in Cash or Bank Transfer upon arrival at the accommodation.
DURING YOUR STAY
Needless to say you are expected to treat the accommodation you are renting and all of its equipment with care. Any specific rules and regulations of the accommodation and its surroundings have to be respected at all times. You are also expected to be considerate of and behave respectfully towards your neighbors. If any damage is done to the accommodation or its equipment, please contact the owner or the guardian immediately, so that repairs can be taken care of immediately.
BEHAVIOUR & NOTES
- Please respect your neighbors. Although no hut is totally sound proof – everyone can expect a degree of noise from neighbors – please be considerate of your neighbors particularly in the evenings and at night. The person who signs the rental agreement (the client) will be expected to ensure all persons accompanying him/her behave in a correct and decent fashion. Should that person or any of the persons accompanying him/her not behave in a suitable and responsible manner, the owner or QUEBRADA VERDE shall be entitled to request the client and the persons accompanying him/her to leave the accommodation; you will forfeit any right to compensation.
- In case of having Jet Ski or similar, we request to please use from a prudent distance from the shore in order to respect other people´s stay and safety.
- Vehicles must be parked in the parking areas only. Though you are allowed to bring the car near the cottage only for loading and unloading it between 10.00 and 21.00 hr.
- At the moment QUEBRADA VERDE is in Working Progress, that means some common areas and landscape gardening are not finished yet.
- We don´t have TV neither telephone or music system yet.
We appreciate your comprehension.
- The accommodation will be cleaned prior to your arrival.
- For environmental care Bed sheets and towels will be changed every 1-week, if required.
- We can arrange for the accommodation to be cleaned during your stay for an additional fee based on hourly rates.
- To take away the garbage you must tell the housekeeper.
Any cancellation is subject to the cancellation policy outlined below.
The cancellation fees are as follows depending on the notice given:
- Up to 30 days prior to arrival: you will be refunded the full deposit.
- Between 30 to 15 days prior to arrival: you will be refunded 50% of the deposit
- From 15 days prior to arrival or less: there is no refund of the deposit.
- Your booking confirmation contains the details of the check-in procedure and guidelines for your arrival. Please print the confirmation and take it with you, it contains all the information you need about the arrival. If you were unable to provide your estimated time of arrival while placing the booking, please let us know when you expect to arrive no later than three hours prior to your arrival date. This enables us to ensure you can check in promptly upon arrival.
- The check-in time is after 15:00 hrs. due to the cleaning prior your check-in. However we will try to accommodate all arrival times as much as possible.
- The checkout time is at 11:00 on the day of departure. At arrival you can discuss a later checkout time with the owner/guardian. However, in the case that there are in-coming guests on your day of departure, the checkout time at 11:00 has to be respected.
*Late Arrivals: for check-in after 21.00 there is an additional $20.000, Chilean pesos, late arrival charge; for check-in after midnight, this increases to $40.000, Chilean pesos.
NUMBER OF GUESTS
The number of persons who may use the accommodation may not exceed the number of persons allocated for each accommodation. Pets are not allowed. In the event of any infringement of the aforementioned obligations, QUEBRADA VERDE is entitled to require you to leave the accommodation, and you will have rescinded any right to compensation.
Neither QUEBRADA VERDE nor the owner of the accommodation shall be liable for any direct or indirect damages that may arise as a consequence of your use of the accommodation, including without limitation, damages, insurance, losses because of fire, robbery or criminal behavior.
The owner of the featured accommodation supplies all accommodation descriptions and information. Although QUEBRADA VERDE do their utmost to ensure accuracy and to verify details where possible, QUEBRADA VERDE cannot be held liable for any errors or omissions. QUEBRADA VERDE also reserve the right to change information published at any time including rates, descriptions and photographs. QUEBRADA VERDE does not guarantee accurate representation of fitness or suitability of any product or service. QUEBRADA VERDE reserves the right to update any of its terms and conditions at any time, as may be required and as may be in line with the company’s business.